Key Strengths
Contained within the Eagle Field Service solution are all the relevant modules required
by a service department. Most field service solutions are reliant on a level of customisation
by the supplier. What makes the Eagle Field Service solution different is we give that
control to our users enabling you to make such changes yourselves, thereby maximising your
investment in the software.
At the core of our solution lies toolset technology that future proofs your investment in
Eagle Field Service. The built-in Workflow and Customisation Toolsets ensure that as your
business processes change or your customer requirements grow, the Eagle Field Service
solution can be adapted to meet these changes by empowering you to change the system without
needing to involve the software author.
Combining the above with comprehensive Document Management and flexible management reporting
modules, the Eagle Field Service solution not only enables you to react to customer demand,
but just as importantly adapt the solution to your exact internal and external processes
without compromise.
The Eagle Field Service management system will make sure that you stay ahead of the competition
and most importantly give your customers and your internal users the functionality they demand.
Core Technology
Customisation Toolkit
Eagle's Customisation Toolkit provides a powerful tool, developed
by Exel to deliver new levels of flexibility to the solution.
Any customisation that you create exists on an additional layer which
extends the core functionality of Eagle without the need to alter
standard software. Customisations can range from the introduction of
simple validation on fields to new panels and scrolling data sets for
data entry and data display. Customisations are built upon the standard
Eagle framework, providing customised functionality which behaves
seamlessly with standard functionality.
Integrated Workflow
The Eagle Field Service Workflow functionality automates
business procedures and improves operational efficiency.
Workflow provides a framework for integrating the flow
of a company's business procedures with the standard
life-cycle of the software; allowing Eagle to be utilised
more consistently with the users specific requirements
of data flow through their system.
A Graphical User Interface (GUI) is provided for
building a workflow model much like drawing a flow
diagram in order to conveniently visualise the process
path and the decisions required dependant on the
outcome of certain events.
Properly incorporated into the day-to-day business of
the company, Eagle Field Service Workflow delivers
substantial business benefits.
Document Management
The retention, storage and accessibility of information within
a business are critical to its efficiency, and will ultimately
determine the speed at which an organisation responds
to demands placed upon it. Today, organisations need to
effectively manage an expanding array of document types,
from letters, memos and emails through to specifications,
designs, CAD drawings and other specialised documents.
The Document Management module within Eagle Field
Service is a repository that provides quick, easy and
efficient access to information in a secure, controlled
and traceable manner. The ability of Eagle Field Service
to comprehensively store and edit documentation in a
standard and centralised manner encourages collaboration
within an organisation within pre-defined, auditable
business rules.
Management Reporting
At the heart of any operation, reporting is key in providing
up to the minute management information, so decisions can be
made quickly to add monetary value to the day to day operation.
As Eagle is used within your field service operation, data is collated
over time to allow analysis within the organisation. Eagle provides an
advanced and highly flexible set of tools to process large volumes of
information, thus allowing decision makers to exert efficient and
effective control of their business.
From integration with the Microsoft office suite of programs, to allow
any user to interact with your data, to detailed customer definable
reporting toolsets, the Eagle Field Services solution will keep you in
control all of the time.
Eagle Modules
Contact us on: 0115 9460101 or Email us for more information.
